Customer Service Representative (CSR)
JOB SUMMARY:
The CSR interacts with clients, family members, referral sources, outside agencies, and company personnel to facilitate the smooth flow and documentation of information during the intake, service, and discharge/transfer phases of client service operations.
DUTIES AND RESPONSIBILITIES
- Assist callers and walk-in customers with recommendations for appropriate supplies and equipment which can be utilized to meet their needs.
- Assist in resolving client equipment problems when appropriate.
- Answering telephones, interacting with the patients and receiving orders from referral sources also tracking new referrals.
- Comply with company policies and assist with quality improvement data and quality program to meet Company and accreditation standards.
- Acquire working knowledge of HME products and services offered by the Company and applicable insurance coverage criteria for reimbursement.
- Monitor and record patient, physician and referral source communications.
- Assist callers and walk-in customers with recommendations for appropriate supplies and equipment which can be utilized to meet their needs.
- Acquire CMN's from the physicians when necessary.
- Prepare all paperwork for billing process.
- Participate in company performance improvement activities as required.
- Other duties as assigned by supervisor.
MINIMUM QUALIFICATION
- High school graduate or equivalent
- Ability to file, perform accounting functions, maintain records, understanding of reimbursement requirements, good typing and telemarketing skills.